AUP
12. Distribution of Malware: SoftLayer prohibits the storage, distribution, fabrication, or use of malware, including without limitation, virus software, root kits, password crackers, adware, key stroke capture programs and other programs normally used in malicious activity. Programs used in the normal ordinary course of business are deemed acceptable. Example: Security Company hosting at SoftLayer analyzes the latest root kit for new security analysis/software.
Reporting Violation of the Acceptable Use Policy: SoftLayer accepts reports of alleged violations of this AUP via email sent to [email protected]. Reports of alleged violations must be verified and must include the name and contact information of the complaining party, and the IP address or website allegedly in violation, and description of the violation. Unless otherwise required by law, such as the DMCA, SoftLayer owes no duty to third parties reporting alleged violations due to lack of privity in contract law. SoftLayer will review all verified third party reports and will take appropriate actions as described within Methods of Resolution as set forth in Table C below or within its sole discretion.
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