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标题: 请photonvps专员正面回答我的以下疑问!! [打印本页]

作者: xulei_928    时间: 2011-9-29 00:48
标题: 请photonvps专员正面回答我的以下疑问!!
先讲下事情经过~~8月份旅游~~一个月有15天以上的时间网站不能访问~~这件事情我没有追究,但是回来之后刚刚回复两天时间他们工作人员就屏蔽了我网站的IP,说是我的VPS一直在输出huge attack~~然后我一直提交ticket,一直催,最开始回复我说12个小时之后开通,后来莫名其妙的变成了24个小时,但是最后在我一直提交ticket催促的情况下变成了113个小时才恢复,恢复之后他们的客服人员说“仔细研究细节之后给我更多细节“,然后经过他们“仔细研究”之后的结果是我的VPS不是攻击别人而是被人攻击~~接下来不到两天时间,网站再次被屏蔽,我提交ticket追问,给出的回复是我又在攻击他人,并称之前所说的“被攻击”是一个mistake~

我上一次付费到现在,网站能正常访问的时间不到48小时,我申请退款,但是PV的senior admin却以“滥用主机”为由拒绝退款~~所以~~

请photonvps专员正面回答我的以下疑问!!

1. I have to tell you something once more:I did not attack anybody from this VPS~If you can stand for your company~Then please make sure you are ready to say that in the Court!

2. you said 12 hours first,then 24,But the final number is 113,Dont you think you should say something about that? Dont you think you have Violation your customer's rights??

3. you said "We are looking on your issue and we will get back to you soon with further details." then you tell me "My VPS was attacked",yesterday you told me "thats a mistake"  which one is true?? thats all up to  you ~~Do you think so?

4. Suppose , As you said my VPS was attacked, then , have you ever  give me some time to deal with that??so,if your customer's VPS was hacked~~then you will charge them~and refuse to serve them? right??

5. I know you keep my IP nulled because you(your company) believed I violation your right~But please give me a reason:Why my VPS keep offline more than 15 days last month~I think you violationed my rights!

6. I told you : Do tell me why before or after you nulled my VPS~ But whats the result??? I'm wondering if that stand for you can stop or cancel your customer's VPS with out any reason?? so nobody can make sure our websites/files safety when we put them on your server!!right????

Please answer my question above all~~

NOW I dont want to ask my money back~~and also you can keep my VPS offline~even you can refuse to give me ba backup data~~That's ok~~What a big deal~But please answer my questions above all!


http://www.lilynana.eu.org/thread-79505-1-1.html
作者: PhotonVPS服務    时间: 2011-9-29 11:57
你好
你的所有問題 將會在ticket中回復你
謝謝
作者: vaman    时间: 2011-9-29 12:28
赶紧先搬家吧 这家太烂了




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