Our support staff has responded to your request, details of which are described below:
Discussion Notes
Support Staff Response
Dear Sir or Madam,
Thank you for contacting online support. As you have canceled your services, our normal process is to issue an In-Store Credit to your account which can be used immediately for additional purchases. An In-Store Credit is an account credit that can be used by selecting In-Store Credit in the shopping cart.
Please reply to this email with your confirmation to process the In-Store Credit for the canceled item. In lieu of an In-Store Credit, a refund directly to your payment method may be available upon request if supported by the payment processor. If a refund is processed directly to your payment method, it can take 5-7 days for the funds to be applied.
As I value your feedback regarding my service, please take a moment to complete the short survey linked at the bottom of this email.