I will have to escalate this to our funding team so they can provide this. They will reach out via email as soon as they have an update for you. Is there anything else I can help with or provide clarity on while we are on this chat before I escalate?
Sorry, there was a problem with the document you sent us — it looks like your full name wasn’t on it.
This can be an issue with online banking screenshots. Banks sometimes show usernames or account nicknames in place of the account holder name. And that’s what we need to see.
To fix this, please send us a new document from your bank that shows:
Your full name as the account holder
Your bank details (like your account number).